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IT Technical Support / Help Desk Engineer






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Job Description:

Job Specifications

• Troubleshooting user problems, software, hardware & mobile.
• Install and configure users’ PCs, Mail, and different desktop applications
• Support users issues across various IT Systems
• Handling user network problems.
• Handling user physical reallocation.
• Maintaining users’ requests on Service Desk, Phone Calls and IM.
• Tracking and maintaining IT assets on Service Desk.
• Troubleshooting, fixing and testing physical networks elements (Nodes, Patch Panels and cables).
• Build and update OS system images for various users’ types.
• Maintaining laptop backup.
• Troubleshooting OS problems and solving applications issues.
• Report problems feedback and make documentation

Job Requirements:


• Bachelor degree in Communications
• 2-3 Years Experience in a similar job
• Resident of Cairo
• Age should be below 27 years
• Basic knowledge in administrating MS Active Directory.
• Basic knowledge in administrating MS Exchange server.
• Strong computer hardware knowledge.
• CCNA Certificate preferred.
• MCSA 2012 Certificate preferred.
• Work under stress.
• Teamwork ability.
• Hard Worker.
Company Info
FlyEgypt 1 Gad El Haq, Sheraton Heliopolis, Cairo, Egypt, 11799
Cairo, Egypt

Phone: (+202) 22 69 6602
Web Site: http://flyegypt.today/

Company Profile