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Supervisor - Customer Service






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Job Description:

1.Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.

2.Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.

3.Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments. 

4.Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.

5.Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.

6.Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.

Job Requirements:

Educational Qualifications

Fresh Bachelor degree in a related discipline. OR Two year diploma in related discipline with 4 years’ experience preferably with Aviation with 2 years in ground handling or Airport operations. OR Specialized certificate / license in Ground or Air safety certification (i.e. ramp handling/safety equipment procedures / Emergency procedures Flight dispatch/ground operations management or Load Control) with Secondary School certificate having 6 years of relent work experience.

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Company Info
Oman Air Sarco Building, Opp. Haffa House, Building No. 477, Block No. 2, Way No. 3109, P.o. Box 3823, Pc 112, Ruwi, Muscat, Sultanate Of Oman.
Muscat, Oman

Phone: +968 24531111
Web Site: http://www.omanair.com/

Company Profile